Front Office Supervisor - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As a Front Office Supervisor, you’ll be at the heart of our Front Office operation, leading the team during your shift and helping create a smooth and memorable experience for every guest.

From welcoming arrivals and supporting colleagues to resolving guest concerns, you’ll make sure our service reflects the warmth, confidence and attention to detail expected at InterContinental.

This fits the JD’s focus on supporting Front Office operations while maintaining service and product quality standards.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

Supervising Front Office operations during your shift and ensuring a smooth guest journey from arrival to departure

Leading and supporting colleagues to deliver professional, personalised and attentive service

Engaging with guests and responding promptly to requests, feedback and concerns

Handling guest complaints professionally and taking ownership of service recovery

Monitoring colleague performance and providing guidance, coaching and support when needed

Coordinating with Housekeeping, Concierge, Reservations and other departments to ensure seamless guest experiences

Ensuring Front Office procedures, brand standards, safety requirements and hotel policies are consistently followed

Supporting room upselling and opportunities to enhance the guest experience and hotel performance

Ensuring clear communication and effective handovers between shifts

Being fully familiar with hotel emergency procedures and responding appropriately when required

What We need from you:

Previous experience in Front Office or Guest Services, preferably within a luxury hotel or resort

Previous supervisory or team-leading experience

Strong communication, guest service and problem-solving skills

Confidence in handling guest concerns and making decisions during busy operations

Good knowledge of Front Office systems and Microsoft Office

Strong organisational skills and attention to detail

A degree or diploma in Hotel Management, Hotel Administration or a related field would be an advantage

Fluent English; additional languages would be an advantage

A positive, hands-on approach with a genuine passion for creating memorable guest experiences

What you can expect from us:

We give our people everything they need to succeed.