indeed
Front Office Supervisor
Jungle Beige Advertising
Dubai Marina, UAE
Full-time
Entry
Onsite
AED 2,500/month
Discovered 2 weeks ago
Hotel front-office operationsGuest check-in and check-outHotel reservation systemsGuest complaint resolutionFront-office team leadershipTeam management
Free
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Hotel front-office operationsGuest check-in and check-outHotel reservation systems
Role Overview
The employer is seeking an experienced Front Office Supervisor to oversee daily hotel front-office operations.
The role focuses on team leadership, guest service, and a smooth hotel guest experience.
Key Skills for This Role
Hotel front-office operationsGuest check-in and check-outHotel reservation systemsGuest complaint resolutionFront-office team leadershipTeam management
Full Job Posting
Position Overview
The employer is seeking an experienced Front Office Supervisor to oversee daily hotel front-office operations.
The role focuses on team leadership, guest service, and a smooth hotel guest experience.
Job Responsibilities
- Supervise and coordinate daily front-office operations.
- Ensure efficient guest check-in and check-out procedures.
- Handle guest inquiries, requests, complaints, and concerns professionally.
- Lead, guide, and support front-office team members.
- Ensure excellent customer service and guest satisfaction.
- Coordinate with housekeeping, reservations, and other departments.
- Monitor staff performance and compliance with hotel policies and procedures.
- Prepare shift reports and ensure proper handover between shifts.
- Assist in training and developing front-office team members.
- Ensure accurate handling of reservations, payments, and guest records.
Requirements
- At least five years of total hotel industry experience is required.
- At least two years in a similar Front Office Supervisor role in the UAE hotel industry is required.
- Candidates must currently be available in the UAE.
- Strong front-office operations and hotel reservation systems knowledge is required.
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