Front Office Supervisor
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Key skills for this role
Key Skills for This Role
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Company Description
Sofitel Dubai Downtown is a luxury five-star hotel in Downtown Dubai combining French elegance with contemporary sophistication.
The hotel includes rooms and suites, restaurants, bars, and an infinity pool terrace overlooking Dubai and the Arabian Gulf.
Job Description
- Lead and supervise the entire front office team toward the highest standards of service excellence.
- Supervise Reception, CID, and Guest Relations operations and ensure hotel procedures are followed.
- Maintain stock levels, prepare requisitions, and control daily front office checklists.
- Ensure proper handover between shifts.
- Upsell rooms, food and beverage outlets, and other hotel facilities.
- Welcome guests warmly and provide personalized service throughout their stay.
- Monitor operational dysfunctions, suggest improvements, and support front office operations.
- Maintain high team morale and positive working relationships.
- Anticipate and meet customer needs.
Qualifications
- Diploma or degree in hospitality.
- At least two years of relevant and similar hotel work experience.
- Prior experience with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
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