Front Office Manager

• Ensure that departments achieve or exceed guest's service expectations
• Control all purchases for the department, consistently aware of quality and cost
• Prepare team member schedules in accordance with budgets and business forecasts
• Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary action.
• Knowledge of budget preparation, payroll, and cost spending controls
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Ensure that all the statutory requirements for in house guests are met (C–Forms etc.)

Maintain high standards of personal appearance, grooming and hygiene in accordance with the hotel policy

To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time.

To ensure that revenues and/or cost controls are maximized through proactive actions rather than reactive management.

To ensure current knowledge of key hotel and department financial targets

To maintain a working knowledge of key costs associated with the department

To assist in the preparation of budgets and/or forecasts if required

• Administration

To assist in any inventory/stock taking as/when required.

To ensure that all projects, departmental reports, schedules, are completed accurately and punctually.

To participate in monthly staff meetings and daily follow up action briefings

To assist in updating sections of the Departmental Operations Manual when required.

To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity/multi-skilling is maximized to control payroll costs.

To be demanding of quality focused standards and not accept those below hotel specifications.

To demonstrate full working knowledge of all duties and tasks in the place of work.

To provide a friendly, courteous and professional service at all times to both internal and external customers.

To ensure confidentiality of all information regarding guests/staff and/or the hotel operations is not disclosed to unauthorized persons at any time.

To be flexible and undertake any other reasonable duties and responsibilities as assigned, including redeployment o to alternative departments/areas if required, to meet business demands and guest service needs.