Front Office Manager

A fantastic opportunity for a Front Office Manager to join our team at Kimpton Charlotte Square!

You will earn £37,492.00

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay.

Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

What’s in it for you as our Front Office Manager:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
• Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

As a Front Office Manager your main duties and responsibilities will be:

• Managing our team of Guest Services Managers, Front Office Receptionists and Nights Team Members to support them to providing our guests with heartfelt human connections – coaching, mentoring and developing your team
• Creating rotas for your team to ensure suitable cover throughout the days and nights
• Working closely with other HODs and the Hotel Manager to continuously improve our service and identify areas which can be more effective
• Dealing with any high-level service recoveries which require additional support and training your team on how to deal with service recoveries whilst encouraging promotion of our loyalty scheme and improving our Guest Love scores