Front Office (Guest Services) – Retaj Hotels & Hospitality)
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About the Role
Retaj Hotels & Hospitality manages hotel properties and real estate projects aligned with Islamic hospitality standards. Job Description: At Retaj Hotels, the Front Office / Guest Service Agent is responsible for being the first point of contact for hotel guests, ensuring a smooth and welcoming experience.
Key Skills for This Role
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Overview
**Retaj Hotels & Hospitality** manages hotel properties and real estate projects aligned with Islamic hospitality standards.
Job Description
At Retaj Hotels, the Front Office / Guest Service Agent is responsible for being the first point of contact for hotel guests, ensuring a smooth and welcoming experience.
Core Responsibilities
Greet guests upon arrival and provide a warm welcome
Handle check-in and check-out procedures
Manage room reservations and booking systems
Answer phone calls, emails, and guest inquiries
Provide information about:
Hotel facilities
Services
Local attractions
Coordinate with housekeeping and other departments for:
Room readiness
Guest requests
Handle complaints and guest issues professionally
Maintain accurate guest records and billing information
Ensure smooth daily operations at the front desk
**Retaj Hotels** operates “Islamic hotels,” so service is delivered in a family-friendly, alcohol-free environment
Front office staff are expected to maintain high hospitality and cultural service standards
Skills Required
Strong communication skills (English required, Arabic is a plus)
Customer service experience (hotel or retail preferred)
Basic computer skills (PMS systems like Opera is a plus)
Professional appearance and calm attitude
Ability to handle shift work (morning/evening/night shifts)
الراتب المدفوع: QAR٣٬٥٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
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