oracle
Front Office Executive
IHG
IND
Mid
Onsite
Discovered Today
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Duties And Responsibilities
Conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of public address system
Supervise group bookings
Assisting with serious complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Assist guests and escort them to locations within the hotel at their request
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be able to provide information to guests
Accountability
Report to a Duty Manager.
Typically supervises Concierge desk, Bell desk and GSA - FO.
Accountability is directed by shift operations at the reception.
Qualifications And Requirements
Bachelor degree /diploma in hospitality/hotel management is mandatory.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IHG
Restaurant Hostess (Full-Time) | InterContinental Miami Downtown
, USA
Mid
About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion f
Discovered TodayView →
Restaurant Server at InterContinental Fujairah Resort
, UAE
Junior
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury
Discovered TodayView →
Michael Jordan Steakhouse Bar Server
, USA
Mid
DUTIES AND RESPONSIBILITIES: Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests. Maintain constant flow of communication with and to the team. Serves food and beverage to
Discovered TodayView →
Toro Toro Executive Chef (Full-Time) | InterContinental Miami Downtown
, USA
Mid
About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion f
Discovered TodayView →
Director of Front Office
, USA
Director
RELATIONSHIPS Reports directly to and communicates with the Hotel Manager on all pertinent Front Office matters affecting guest service. Supervises Front Office operations personnel. Interacts with guests as well as indi
Discovered TodayView →
Director, Commercial - Franchise (IMEA)
, UAE
Director
Role Purpose The Director of Commercial - Franchise (IMEA) provides strategic and commercial direction to various stakeholders in the Franchise environment i.e on-property hotel sales and marketing teams, Asset Managers
Discovered TodayView →
Room Attendant
, USA
Mid
We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. A littl
Discovered TodayView →
Sushi Chef - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Mid
As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury trave
Discovered TodayView →
Restaurant Hostess (Full-Time) | InterContinental Miami Downtown
, USA
Discovered Today
Restaurant Server at InterContinental Fujairah Resort
, UAE
Discovered Today
Michael Jordan Steakhouse Bar Server
, USA
Discovered Today
Toro Toro Executive Chef (Full-Time) | InterContinental Miami Downtown
, USA
Discovered Today
Director of Front Office
, USA
Discovered Today
Director, Commercial - Franchise (IMEA)
, UAE
Discovered Today
Room Attendant
, USA
Discovered Today
Sushi Chef - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
, UAE
Discovered Today