Front Office Associate
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Key skills for this role
About the Role
Citymax Hotels by Landmark Group seeks a Front Office Associate to be the first point of contact for guests. You will greet visitors, manage check-ins/outs, answer calls, and maintain the reception area.
Key Skills for This Role
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Order front office supplies and keep inventory of stock
- Doing Check In – Check out
Requirements
- Proven work experience as a Receptionist, Front Office Associate in hotels
- Arabic is must
- Opera knowledge is must
- Hands on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Excellent organizational skills
- Multitasking and time management skills
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
Full Job Posting
Overview
- We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. A customer oriented approach is essential. The goal is to make guests and visitors feel c
Responsibilities
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
- Provide basic and accurate information in person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Order front office supplies and keep inventory of stock.
- Doing Check In – Check out.
Qualifications
- Proven work experience as a Receptionist, Front Office Associate in hotels.
- Arabic is must.
- Opera knowledge is must.
- Hands on experience with office equipment (e.g. fax machines and printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time management skills, with the ability to prioritize tasks.
- Customer service attitude.
- High school degree; additional certification in Office Management is a plus.
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