Front Office Assistant Manager

In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by: Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience. Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out. Building individual connections with guests wherever possible to drive loyalty and referrals.

Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.

Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.

Building individual connections with guests wherever possible to drive loyalty and referrals.

Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.

Assists in the departmental policy and procedure development and implementation.

Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.

Assists the Front Office Manager in the monitoring of team member performance, including supervision, scheduling, and timely feedback and recognition.

Assists the Front Office Manager in initial new hire training and department assimilation, as well as developing and refreshing training materials to support.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/a7ad1ea3-151b-cfb8-7274-9d392d2bdde4/apply?source=3752982-CS-58771