Host Program Lead Hand

Skills you bring with you

• Certification: None required.
• Experience: Several seasons of demonstrated experience operating in a leadership capacity within a professional team environment.
• Technical Proficiency: Computer literate with practical experience navigating Microsoft Office Suite and employee scheduling databases (such as RTP).
• Legal & Compliance: Legally authorized to work in Canada for the 26/27 winter season contract. Must successfully pass criminal record check as a bona fide occupational requirement for overseeing programs.
• Communication: Exceptional written and verbal English communication skills. Proven track record of high-tier customer service and collaborative teamwork within the tourism sector.

Primary Responsibilities

• Coordinating daily Host and staff inventories to maximize labor utilization while maintaining program safety and quality standards.
• Create, manage, and audit all daily schedules, ensuring accurate tracking of any paid staff operational activities and Host hours in alignment with resort policies and BC Employment Standards
• Oversee morning Sun Host line-ups, Tuesday Race Series and evening Fondues, ensuring Hosts and staff report to designated meeting areas punctually and prepared for their scheduled shifts.
• Provide immediate logistical direction, performance feedback, and support to the Host and staff team.
• Ensure all Hosts are trained in, and actively utilizing, Skill Level Selectors to accurately match guests to appropriate terrain and experiences.
• Monitor compliance regarding resort professional standards, personal protective equipment (PPE) guidelines, and uniform appearance rules
• Act as the point of contact for guest inquiries, feedback, and program dissatisfaction.
• Implement professional service-recovery tactics to resolve guest issues efficiently, utilizing communication strategies that align with the resort's guest service goals.
• Guide guests toward appropriate future bookings, and multi-day packages to drive department retention and support sales.
• Enforce compliance with the Alpine Responsibility Code and resort risk management protocols across any related programs.
• Ensure appropriate staffing, setting up/take down of all Tuesday Race Series events.
• Ensure appropriate staffing and operational control over evening Fondue events.
• Create first hiring contact, on boarding and training oversight for the Host group.
• Direct on-going seasonal communications with Host group.

Why join us?