oracle
Front Office Assistant
Amplifon
Branson, USA
Full-time
Entry · 2+ years experience
Onsite
USD 17.5-17.5 hourly / hour
Discovered 1 weeks ago
Microsoft Office
Free
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Responsibilities
- Manage the customer journey
- Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
- Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
- Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
- Support store administration and operations
- Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
- Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.
- Contribute to the retail sales process
- Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and engage in the sale of hearing aid accessories.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
- For privacy reasons, please do not visit or contact the local Miracle-Ear stores. All applications must be submitted online for review by our regional team.
Qualifications
- High school diploma or equivalent
- Administrative, reception, or customer service background
- Experience working in a healthcare setting is preferred
- 2+ years of administrative experience in a professional setting
- 2+ years in a direct customer support role
- 2+ years of experience with appointment setting and customer database management
- Comfortable handling inbound & outbound calls
- Motivated to help drive sales goals
- Proficiency in Microsoft Office and Windows
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