Front Office Assistant

Responsibilities:

• Customer Journey Management
• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Store Administration & Operations
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Retail Sales & Marketing Support
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Must-Have Qualifications:
• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management: 2+ years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.
• Preferred Qualifications:
• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.
• For privacy reasons, please do not visit or contact the local Miracle-Ear stores regarding your application. All applications must be submitted online for review by our regional team.
• Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.
• Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.
• Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.
• Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
• #INDC