Front Office Assistant

Responsibilities:

• Customer Journey Management
• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Store Administration & Operations
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Retail Sales & Marketing Support
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Must-Have Qualifications:
• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management: 2+ years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.
• Preferred Qualifications:
• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.
• For privacy reasons, please do not visit or contact the local Miracle-Ear stores regarding your application. All applications must be submitted online for review by our regional team.
• Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.