Front Office Agent
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company is seeking a Front Office Agent to serve as the first point of contact for hotel guests. The role involves greeting guests, handling check-in/out, managing reservations, and resolving guest issues.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and assist with check in procedures
- Handle guest inquiries, requests, and complaints promptly
- Process guest registrations, check ins, and check outs accurately
- Answer phone calls, emails, and other communication channels
- Maintain a clean and organized front desk area
- Coordinate with housekeeping, maintenance, and other departments
- Maintain accurate records of guest information and transactions
- Upsell hotel amenities, services, and upgrades
- Assist with administrative tasks such as preparing reports and processing payments
Requirements
- Minimum 5 years working experience, 3 years relevant
- Bachelor's Degree in any related field
- Proficiency in hotel management software systems
- Excellent communication and interpersonal skills
- ERP knowledge preferably SAP functional skills
Full Job Posting
Job Summary
- The Front Office Agent is responsible for being the first point of contact for guests in a hotel or similar establishment. Their primary responsibilities include greeting guests hospitably as well as checking guests in and out efficiently, and also posting charges to guests accounts. The role is res
Job Responsibilities 1
- Greet guests upon arrival, providing a warm welcome and assisting with check in procedures to ensure a positive first impression.
- Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues and ensuring guest satisfaction.
- Process guest registrations, check ins, and check outs accurately and efficiently, collecting payments and verifying identification as required.
- Answer phone calls, emails, and other communication channels, providing information, making reservations, and assisting with inquiries as needed.
- Maintain a clean and organized front desk area, including the lobby and reception area, to create a welcoming and professional atmosphere for guests.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure rooms are ready for arrivals.
- Maintain accurate records of guest information, room status, and transactions using hotel management software systems.
- Upsell hotel amenities, services, and upgrades to enhance the guest experience and maximize revenue opportunities.
- Assist with administrative tasks, such as preparing reports, processing payments, and handling guest correspondence, to support front office operations.
- Stay updated on hotel policies, procedures, and amenities to provide accurate information and exceptional service to guests.
Job Knowledge & Skills
- Proficiency in using hotel management software systems and basic computer skills to handle reservations, check ins, and guest inquiries efficiently.
- Excellent communication and interpersonal skills to interact effectively with guests, colleagues, and other departments, providing assistance and resolving issues courteously.
- Strong organizational skills to manage multiple tasks simultaneously, prioritize workload, and maintain accuracy in handling guest registrations and transactions.
- Knowledge of hotel policies, procedures, and amenities to provide accurate information and recommendations to guests and assist them in making informed decisions.
- Attention to detail and problem solving abilities to identify and address guest needs promptly, ensuring a seamless and pleasant stay experience.
- ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
- Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
- Agility
- AI Fluency
- Brand Engagement L2
- Front Desk Operations L2
- Guest Relations L2
- Hotel Management Standards and Procedures L2
- Leadership
- Product/Service Management L2
- Quality
- Resilience
Education
- Bachelor's Degree in any related field
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