Front Office Agent

Job Summary

Front Office Responsibilities

• Greet guests and assist with check-in procedures.
• Handle inquiries, requests, and complaints promptly and professionally.
• Process registrations, check-ins, check-outs, payments, and identification checks.
• Answer calls and emails, provide information, make reservations, and assist with inquiries.
• Maintain an organized front desk, lobby, and reception area.
• Coordinate with housekeeping, maintenance, and other departments to fulfill requests and prepare rooms.
• Maintain guest, room status, and transaction records in hotel management software.
• Upsell amenities, services, and upgrades to improve guest experience and revenue.
• Prepare reports, process payments, and manage guest correspondence.
• Stay updated on hotel policies, procedures, and amenities.

Job Knowledge and Skills

• Use hotel management software and basic computer systems for reservations and guest inquiries.
• Apply communication and interpersonal skills when working with guests, colleagues, and departments.
• Manage multiple tasks, prioritize workload, and maintain transaction accuracy.
• Use knowledge of hotel policies, procedures, and amenities to advise guests.