Front of House Guest Relation Desk
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Key skills for this role
About the Role
DICETEK LLC is seeking a Front of House Guest Relations Desk professional with previous experience in a luxury service environment, preferably in the UAE. The role requires immaculate grooming, professional English communication, and refined etiquette to deliver 5-star guest experiences.
Key Skills for This Role
Responsibilities
- Welcome and assist guests in a professional and courteous manner
- Manage front desk operations and guest interactions
- Ensure high standards of guest satisfaction and engagement
Requirements
- Previous experience in a luxury service environment, preferably within the UAE (5 star hotel, premium corporate setting, or high end hospitality)
- Front office or reception experience with strong understanding of guest facing service standards
- Excellent verbal and written communication skills in English
- Immaculate personal grooming and professional appearance consistent with 5 star hotel or luxury corporate standards
- Proficiency in Microsoft Office 365 and familiarity with visitor management or reception management systems
Full Job Posting
Essential Requirements
- Previous experience in a luxury service environment, preferably within the UAE (5 star hotel, premium corporate setting, or high end hospitality).
- Front office or reception experience with a strong understanding of guest facing service standards.
- Excellent verbal and written communication skills in English — well spoken, articulate, and confident in all interactions.
- Ability to deliver and consistently exceed associate and guest satisfaction and engagement expectations.
- Strong interpersonal skills with proven ability to establish and maintain positive relationships.
- Proficiency in Microsoft Office 365 and familiarity with visitor management or reception management systems.
- Good people management skills with a collaborative and proactive approach.
Professional Presentation & 5 Star Standards | MANDATORY
- Immaculate personal grooming and professional appearance consistent with 5 star hotel or luxury corporate standards.
- Well spoken with fluent, professional English communication — clear diction, warm tone, and confident delivery.
- Refined personal etiquette and conduct: courteous, composed, discreet, and solution oriented.
- Strong brand awareness: ability to embody and project the organization’s values, culture, and image.
- A naturally welcoming and professional appearance that instils confidence and comfort in all visitors.
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