Front Desk Supervisor

The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow.

Seeking an individual with Leadership and supervisor experience.

Maintains guest service as the driving philosophy of the operation

Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

Committed to making every guest is satisfied

Meets or exceeds guest satisfaction measures

Ensures hotel standards and services contribute to the delivery of consistent guest service

Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis.

Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business

Complete thorough research to resolve customer complaints in the most effective and efficient manner possible

Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered

Exceptional Service skills and standards

Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations

Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift