Front Desk Supervisor

The Authors is seeking a Front Desk Supervisor to lead the guest-facing experience across our portfolio of premium holiday homes.

This role is responsible for overseeing daily front desk operations, ensuring seamless guest communication, and maintaining the highest standards of service aligned with The Authors brand.

This position requires strong leadership, attention to detail, and the ability to manage both people and processes in a fast-paced hospitality environment.

Supervise and manage daily front desk and guest relations operations

Ensure all guest communications (check-in, during stay, and check-out) are handled professionally and promptly

Monitor and improve response times, guest satisfaction, and overall service quality

Train, guide, and support guest relations team members

Handle escalations, complaints, and special requests with professionalism and efficiency

Coordinate closely with operations, housekeeping, and maintenance teams

Ensure all systems (Guesty, WhatsApp, booking platforms) are updated and used correctly

Maintain clear reporting on daily operations and guest feedback

Minimum 3–5 years of experience in hospitality, preferably in hotels or holiday homes

Previous supervisory or team leadership experience is required

Strong communication skills in English; Arabic is a strong advantage

Highly organized, detail-oriented, and solution-driven

Ability to work under pressure and manage multiple priorities

Familiarity with property management systems (Guesty or similar) is preferred

Based in Abu Dhabi or willing to relocate

UAE driving license is a plus

Opportunity to be part of a fast-growing hospitality brand

A structured and professional work environment

Career growth aligned with company expansion

Competitive salary package based on experience

If you believe you are a strong fit for this role, we would like to hear from you.

ceo@the-authors.com