Front Desk Receptionist
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Key skills for this role
About the Role
Villegas Recruitment Firm is hiring a Front Desk Receptionist for a client in Dubai. The role involves welcoming customers, managing queues, screening documentation, and coordinating with the team.
Key Skills for This Role
Responsibilities
- Welcoming customers and visitors professionally
- Understanding service needs and directing customers to the right channels
- Screening documentation and supporting queue and ticketing processes
- Identifying and prioritising VIP, elderly, and high need customers
- Proactively managing customer expectations and flagging issues early
- Supporting de escalation and coordinating with the branch team
- Guiding customers toward digital and self service tools where appropriate
Requirements
- 5 years in a customer facing role
- Diploma or above in Business, Customer Service, Hospitality, or related field
- Clear, courteous communication across diverse backgrounds
- Composure in high volume environments
- Basic familiarity with queue systems, office tools, or digital service platforms
- Arabic language skills
Full Job Posting
About the Company
- We're looking for a polished, people first professional to join a front of house team. As the first point of contact for customers and visitors, you'll play a key role in shaping the experience from the moment someone walks through the door.
About the Role
- This is a high touch, customer facing role in a busy service environment. You'll be expected to stay calm under pressure, guide customers through their journey efficiently, and coordinate with the wider team to keep things running smoothly.
Responsibilities
- Welcoming customers and visitors professionally
- Understanding service needs and directing customers to the right channels
- Screening documentation and supporting queue and ticketing processes
- Identifying and prioritising VIP, elderly, and high need customers
- Proactively managing customer expectations and flagging issues early
- Supporting de escalation and coordinating with the branch team
- Guiding customers toward digital and self service tools where appropriate
Qualifications
- 5 years in a customer facing role
- Diploma or above in Business, Customer Service, Hospitality, or related field
Required Skills
- Clear, courteous communication across diverse backgrounds
- Composure in high volume environments
- Basic familiarity with queue systems, office tools, or digital service platforms
- Arabic language skills
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