Front Desk Manager

Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more

Complimentary CPR/AED Re-certifications

Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status

Complimentary Crunch gym membership

Discounts on services, products, and much more!

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Understand and follow all policies, procedures and standards

Sell retail products (if sold at the front desk)

Schedule member service needs

Assist in retail, childcare, etc. desks/areas as needed

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Above position may report to Operations Manager where applicable

Follow all policies and procedures in Employee Handbook

Above description may be subject to change or alteration at any time

Fluent in English

Proficient reading and writing skills

Good communication skills

Strong customer service skills

18+ years of age

Experience in a fast-paced environment

Multitasking skills

High energy and patience required

Open availability

Ability to stand, walk, and move for extended periods of time