Front desk Manager/ Operations Manager (Hospitality Backgroud)
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Key skills for this role
About the Role
The Place BC seeks a Community Manager with a hospitality background to oversee client service, facilities management, and operations at a business centre. Requires 5+ years of experience in hospitality or business centre management.
Key Skills for This Role
Responsibilities
- Provide superior customer service in person, over the phone, or via email
- Act as liaison between Business Centre and clients
- Support Sales Team with client tours upon request
- Develop methods to gauge customer satisfaction and handle complaints
- Ensure compliance with company policies
- Maintain high level of knowledge about Centre's products and services
- Assist in onboarding process for new clients
- Cultivate and maintain positive relationships with clients
- Promote client satisfaction and retention through timely response to complaints
- Collect and analyze client feedback for strategic decision making
- Identify opportunities to upsell or cross sell products or services
- Monitor client and visitor sign ins and outs
Requirements
- 5+ years of experience in Hospitality or Business centre (Mandatory)
- Strong customer service skills
- Ability to manage facilities and vendors
Full Job Posting
Scope of Employment
- The Employee shall perform Community Manager duties, including but not limited to client service, facilities management, and operations.
Client Service & Support
- Provide superior customer service in person, over the phone, or via email.
- Act as a liaison between the Business Centre and clients.
- Support the Sales Team with client tours upon request.
- Develop methods to gauge customer satisfaction and handle complaints.
- Ensure compliance with the company’s policies.
- Maintain a high level of knowledge about the Centre's products and services.
- Assist in the onboarding process for new clients.
- Cultivate and maintain positive relationships with clients.
- Promote client satisfaction and retention through timely response to complaints.
- Collect and analyze client feedback for strategic decision making.
- Identify opportunities to upsell or cross sell products or services.
Facilities & Space Management
- Monitor client and visitor sign ins and outs.
- Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
- Oversee and supervise Office Assistants in their daily tasks.
- Support the Center Manager with occupancy reports and monthly invoicing.
- Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
- Restock cleaning materials and printing area as per guidelines.
- Manage purchasing, vendor management, and center operations.
- Provide administrative support for compliance with necessary Health & Safety Regulation.
Planning & Execution
- Provide logistical support for meetings and events.
- Resolve member issues and oversee new member onboarding and moves.
- Professionally handle move ins and inspect offices upon move outs.
- Organize and participate in in house community events.
Qualifications/Skills
- 5+ years of experience in Hospitality or Business center Mandatory.
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