Front Desk Manager

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.
• Strong knowledge of hotel front office operations and guest service procedures.
• Previous experience with Marriott or other major hotel brands is preferred.
• Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced hospitality environment.

• Marriott brand experience preferred.
• Experience with revenue management and room inventory control.
• Knowledge of guest loyalty programs.
• CPR/First Aid certification is a plus.

• Leadership and Team Management
• Guest Relations
• Conflict Resolution

• Cash Handling and Night Audit Support
• Scheduling and Staff Development
• Problem Solving

• Full-Time
• On-Site Position
• Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.

• Competitive annual salary: $45,000 – $75,000
• Performance-based bonus opportunities
• Health, Dental, and Vision Insurance

• Paid Holidays

• Professional Development and Training
• Career Advancement Opportunities within The Ghoman Group

Interested candidates should submit:

• Updated Resume
• Professional References

• Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?
• Have you previously worked with Marriott or another major hotel brand?
• Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?
• Do you have experience managing and scheduling front office staff?
• Are you authorized to work in the United States?
• Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192 ?
• What are your salary expectations?

Only qualified candidates with hotel front office leadership experience will be considered.