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Maintain an Account Holder relationship with a set portfolio of groups, managing all communication from initial booking to post-visit follow-up, including virtual and in-person information sessions, to ensure all guests have an enjoyable experience at Cedar Glen
Welcome guests upon arrival and check them in by confirming numbers and dietary information, completing paperwork, collecting room assignment sheets, and gathering additional details or special requests, while ensuring any last-minute needs are communicated to relevant departments and appropriate arrangements are made
Check in regularly with guests during their stay and provide support throughout their visit, responding appropriately to any questions, needs, or issues as they arise
Deliver a community meeting and meal speech to each group on arrival, introducing them to the site, explaining emergency procedures, and providing guidelines and relevant information pertaining to their stay
Provide support to various departments, including Food Service, Maintenance, and Housekeeping, as it pertains to a group’s visit, which may include vacuuming or mopping, spot cleaning washrooms and meeting rooms, restocking paper products, supplies, and equipment, delivering snacks, and restocking beverage stations where necessary
Ensure Health & Safety procedures, including Covid-19 guidelines, are adhered to, and share duties with the staff team to keep the site clean, organized, and safe
Be responsible for group departure and check out by collecting room keys and payment, tidying spaces and bedrooms used, and returning equipment such as AV carts and flip chart stands
Be responsible for end-of-day lock up, including turning off lights, adjusting heat, closing windows, and locking all doors
Perform other duties as assigned
Completed or in the process of completing Ontario Secondary School Diploma (OSSD) or equivalent experience
Valid Standard First Aid and CPR Level C certification OR Intermediate First Aid and CPR level C certification issued by a WSIB approved provider prior to the first day of work
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Experience working in a customer service environment
Demonstrated ability to work with reduced supervision and collaborate as part of a team to prioritize and complete tasks
Well-developed interpersonal and relationship-building skills with the ability to establish rapport and communicate effectively with members, staff, and volunteers
Excellent written communication skills
Available to work flexible hours including evenings and weekends
Commitment to diversity, equity, inclusion and building a sense of belonging
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Why work for the YMCA?
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here .
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together , which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here .
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest; however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.
Canadian nonprofit charity providing child care, camps, fitness, employment, immigrant and youth services across the Greater Toronto Area.
Visit company websiteJobs and hiring trendsCAD 18.89-18.89 hourly / hour
Part Time, Contract, Temporary
Entry
Onsite
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