Front Desk Agent

SKILLS & ABILITIES

• This position requires strong guest service, communication, organizational, and problem-solving skills.
• Strong commitment to delivering exceptional guest service and creating positive guest experiences.
• Excellent verbal and written communication skills.
• Ability to interact professionally, courteously, and effectively with guests, team members, managers, and other individuals.
• Strong problem-solving skills and the ability to exercise sound judgment within the scope of the position.
• Ability to remain calm, professional, and service-oriented when responding to guest concerns or working in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, interruptions, and guest needs while maintaining accuracy.
• Ability to work effectively as part of a team and maintain positive working relationships across departments.
• Basic computer skills and the ability to learn and effectively use hotel property management systems, reservation systems, email, and other required technology.
• Ability to learn and follow established hotel procedures, brand standards, and company policies.
• Ability to maintain confidentiality and exercise professionalism when handling guest, company, and team member information.
• Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as scheduled.

EDUCATION

EXPERIENCE

WORK ENVIRONMENT

PHYSICAL DEMANDS

BENEFITS

• Eligible Associates may participate in Lodging Dynamics benefit programs, subject to plan eligibility requirements, including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Paid Time Off (PTO)
• Holiday Pay Opportunities
• Hilton Team Member Travel Program
• Voluntary Benefits Including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
• Benefits are subject to eligibility requirements and plan terms and may change from time to time.

HOW TO APPLY:

• Join us! Submit your application online!
• Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

ABOUT LODGING DYNAMICS: