Front Desk Agent Overnight at IHG — Virginia, USA | Base Career

Full Job Posting

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

This position works during the overnight shift.

Duties And Responsibilities

Welcome guests in a friendly, prompt and professional manner.

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

Complete and transmit daily accounting reports and prepare them for review by hotel management

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

Respond appropriately to guest complaints.

Make appropriate service recovery gestures in order

to ensure total guest satisfaction.

May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

Promote team work and quality service through daily communications and coordination with

other departments.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications And Requirements

High School diploma or equivalent, plus one year front desk/guest service experience.

Some college preferred.

Must speak fluent English.

The statements in this job description are intended to represent the key duties and level of work being performed.

They are not intended to be ALL responsibilities or qualifications of the job.

This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

This property is located on a US Military Installation.

Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation.

This is necessary in order to come to the hotel for an interview for this position.

If hired, this background check will be required to be renewed annually at minimum.

DOD sponsored ID holders are not subject to this process.

Front Desk Agent Overnight

Job Fit Check

Full Job Posting

Job Overview

Duties And Responsibilities

Qualifications And Requirements

Apply for this job in 1 click

More jobs at IHG

Agent Front Desk (190217)-Holiday Inn - French Quarter Chateau LeMoyne

Commis Chef - Crowne Plaza

Housekeeping Room Attendant (Part Time) - InterContinental Perth

Technical Product Manager

Front Office Team Leader - voco

Executive Recruiter

Junior Sous Chef

Room Attendant