Front Desk Agent Overnight

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

This position works during the overnight shift.

.

Welcome guests in a friendly, prompt and professional manner.

Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

Complete and transmit daily accounting reports and prepare them for review by hotel management

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

Respond appropriately to guest complaints.

Make appropriate service recovery gestures in order

to ensure total guest satisfaction.

May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

Promote team work and quality service through daily communications and coordination with

other departments.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

High School diploma or equivalent, plus one year front desk/guest service experience.

Some college preferred.

Must speak fluent English.