Front Desk Agent

Role Overview

What the Company Offers

• Employee benefit cards provide discounted rates at Accor properties worldwide.
• Learning programs are available through Accor Academies.
• Employees can develop their talent within the property and across the global organization.
• The company supports corporate social responsibility activities such as Planet 21.

What You Will Do

• Welcome guests warmly, register arrivals, process check-ins, and update guest information in the system.
• Assist guests with general inquiries and provide accurate, detailed information.
• Provide prompt, attentive, and friendly service in line with LQA standards.
• Review guest feedback from direct interactions, online reviews, and surveys.
• Maintain knowledge of hotel functions, services, facilities, marketing, and promotional activities.
• Maintain personal presentation and hygiene according to Swissôtel grooming standards.
• Represent the hotel with a positive and professional attitude, manner, and presentation.
• Follow hotel policies, procedures, relevant legislation, and occupational health and safety requirements.
• Follow hotel safety standards and take reasonable care to avoid unnecessary workplace risks.
• Maintain positive relationships with guests and colleagues by meeting and exceeding expectations.

Requirements

• Previous experience in a similar role in a five-star hotel setting is an asset.
• Ability to focus attention on guest needs while remaining calm and courteous.
• Excellent written and verbal English communication skills are required.
• Arabic, Chinese, or Russian language skills are a plus.
• Prior experience working with Opera or a related system is required.
• Ability to promote positive relations with hotel guests and colleagues.
• Applicants must be eligible to live and work in Dubai.

About Accor