Front Desk Agent

Overview

Responsibilities

• Duties include but are not limited to:
• Assists in pre-registration and blocking of rooms for reservations.
• Responsible for the guest registration process and communication of hotel amenities.
• Handle guest check-ins and check-outs throughout shift.
• Uses proper telephone etiquette.
• Assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Ensure guest satisfaction and an enjoyable experience.
• Handle room and rate changes with management consent.
• Knows room locations, types of rooms available, and room rates.
• Presents options and alternatives to guests and helps in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking.
• Maintains the cleanliness and neatness of the front desk area.
• Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Provide efficient service and meaningful experiences.
• Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
• Maintain cash bank.