jazzhr
Front Desk Agent
Naturally Pacific Resort
Campbell River, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 21.15-23.5 hourly / hour
Discovered 6 days ago
Free
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- Welcome guests and provide exceptional service throughout their stay.
- Check out guests and build a post-stay relationship.
- Handle guest inquiries and complaints with a high level of professionalism and hospitality.
- Ensure guests requests are handled in a timely and efficient manner.
- Strong knowledge of the Resort facilities and local attractions and events to provide the guests with a memorable and personalized experience.
- Receive packages and messages in an accurate and timely manner.
- Follow department policies, procedures, and service standards.
- Utilize various computer software programs to aid in guest check-in and check-out and process transactions.
- Collaborate with other departments to ensure a seamless experience for guests.
- Maintain full awareness of emergency and safety procedures.
- Provide coverage for the Night Audit shift when required.
- Additional tasks and duties as assigned.
- Minimum 1 year of guest service experience.
- Preferably 1 year of experience in hospitality.
- Excellent communication and interpersonal skills.
- Good computer software skills.
- Willingness to learn new skills.
- Strong organizational skills.
- Self-motivated individual.
- A positive team player.
- High level of attention to detail.
- Comprehensive employer paid health, vision, and dental coverage for you and your family.
- Access to ongoing training and development opportunities to support your career growth and advancement within the company.
- Employee and Family Assistance Program.
- Discounts on various resort amenities and services such as food, golf, retail, and spa.
- Support for your health and wellness goals.
- Registered Pension Plan (RPP) eligibility after 1 year.
- Accommodations available for qualifying candidates.
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