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Front Desk Agent
SLS Dubai Hotel & Residences
Business Bay, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Guest check-inFront desk operationsCustomer serviceHotel systemsPoint-of-sale systemsEnglish
Free
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Guest check-inFront desk operationsCustomer service
Role Overview
• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process
• Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times
Key Skills for This Role
Guest check-inFront desk operationsCustomer serviceHotel systemsPoint-of-sale systemsEnglish
Full Job Posting
Company Description
SLS Dubai Hotel and Residences is a luxury lifestyle five-star city hotel operated under Ennismore and the wider Accor group.
The property includes hotel rooms, hotel apartments, and branded residences across a 75-floor landmark in Dubai.
Front Desk Responsibilities
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