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Front Desk Agent
Spire Hospitality
Birmingham, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
PEP PMS
Free
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PEP PMS
Key Skills for This Role
PEP PMS
Full Job Posting
Essential Job Functions
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Hotel Specific
Flexible scheduled to include nights, weekends and holidays required
Physical Demands
Ability to lift, carry, push or pull 10 lbs
Primarily standing for majority of shift
Qualifications:
Education
High school diploma or its equivalent
Experience
One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel Previous experience with PEP PMS system a plus.
One year of Front Desk experience in hotels preferred
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
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