Front Desk Agent
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Key skills for this role
Role Overview
Serve as the first point of contact for guests at Riviera Rayhaan by Rotana Doha.
Provide proactive assistance and excellent customer service to hotel guests.
Key Skills for This Role
Full Job Posting
Role Overview
Serve as the first point of contact for guests at Riviera Rayhaan by Rotana Doha.
Provide proactive assistance and excellent customer service to hotel guests.
Responsibilities
- Welcome guests in a friendly and professional manner.
- Manage incoming calls and redirect them appropriately.
- Maintain a tidy and organized front desk area.
- Assist guests with check-in and check-out procedures.
- Handle guest requests and resolve issues or complaints.
- Provide information about hotel facilities, services, and local attractions.
Candidate Requirements
- Proven experience as a Front Desk Agent or in a similar role.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure.
- Proficiency in MS Office and hotel management software.
- High school diploma; additional Hospitality certification is a plus.
Additional Skills
- Proficiency in handling reservations and check-ins.
- Knowledge of hotel procedures and policies.
- Ability to work efficiently in a fast-paced environment.
- Problem-solving skills and tact when handling difficult situations.
- Familiarity with industry computer systems and software.
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