Freight Specialist

Overview

Freight Specialist

Logistiq

Landmark Group

The Landmark Group

1973

1. Freight Operations & Customer Service

• Manage and monitor end-to-end air, sea (FCL/LCL), and land freight shipments.
• Assist customers with inquiries, shipment bookings, order updates, and shipment tracking.
• Serve as the primary point of contact for clients, overseas agents, customs brokers, and transport carriers regarding shipment status and ETAs.
• Monitor shipment progress and proactively communicate updates to customers.
• Resolve customer concerns, complaints, and operational issues in a timely and professional manner.
• Coordinate with internal teams and external service providers to ensure smooth freight operations.
• Identify shipment discrepancies, troubleshoot delays, and implement corrective actions to ensure timely deliveries.
• Continuously seek opportunities to improve customer service processes and enhance customer satisfaction.

2. Documentation & Compliance

• Prepare, verify, and process shipping documentation including Commercial Invoices, Packing Lists, Certificates of Origin, Bills of Lading, and other freight-related documents.
• Liaise with customs brokers to facilitate customs clearance and manage delivery orders and duty payments.
• Verify freight invoices, process operational charges, and manage container deposits and delivery orders.
• Maintain accurate records of customer interactions, shipment details, and operational transactions.
• Ensure all freight activities comply with company Standard Operating Procedures (SOPs) and local/international trade regulations.

3. Sales & Commercial Support

• Prepare and issue competitive freight quotations for air, sea, and land transportation services.
• Negotiate freight rates with shipping lines, airlines, transporters, and other logistics partners.
• Collaborate with the sales team to identify upselling and cross-selling opportunities.
• Support the business development team by preparing customer proposals and maintaining accurate sales records.
• Ensure CRM systems are regularly updated with customer, lead, and shipment information.
• Assist in preparing reports, presentations, and commercial analyses for management review.

4. Process Improvement & Stakeholder Management

• Support initiatives to improve operational efficiency and service quality.
• Build and maintain strong relationships with customers, vendors, overseas agents, and internal stakeholders.
• Monitor operational performance and recommend improvements to streamline freight processes.
• Act as a key point of contact for freight-related inquiries and ensure effective communication across all parties involved.

Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a related field.

Experience

• 3–5 years of experience in freight forwarding, logistics operations, customer service, or a related role.
• Hands-on experience managing air, sea (FCL/LCL), and land freight shipments.
• Experience in customs clearance processes and shipping documentation is preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience using freight forwarding systems, ERP platforms, and CRM tools.
• Strong understanding of international shipping procedures, documentation, and trade regulations.
• Ability to prepare quotations, analyze freight costs, and manage operational records.

Soft Skills

• Excellent customer service and relationship management skills.
• Strong verbal and written communication abilities.
• Exceptional organizational and multitasking skills.
• Strong attention to detail and problem-solving capabilities.
• Ability to work under pressure and manage multiple shipments simultaneously.
• Collaborative mindset with the ability to coordinate effectively across teams and external stakeholders.