Fraud Ops Analyst (UAE Nationals ONLY)
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Key skills for this role
About the Role
Citi is seeking a Fraud Ops Analyst (entry level) to assist in fraud risk policy and controls, perform fraud analysis, and support fraud detection and dispute resolution. The role requires relevant experience in fraud investigation and claims, and proficiency in Microsoft Office and Access.
Key Skills for This Role
Responsibilities
- Perform short and long term forecasting analysis and standardized fraud analysis
- Make judgments based on practice and precedence, under general supervision
- Develop and maintain working knowledge of business/industry standards and practices
- Identify inconsistencies in data or results, and exchange information in a concise and logical way
- Provide support to Fraud Detections, Transaction confirmation, Client callouts and dispute resolutions during contingencies
- Responsible for FRMU activities relating to court cases, law enforcement cases, government relations and Central Bank of UAE reviews/report submissions
Requirements
- Relevant experience in a related role
- Knowledge and previous experience in the Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Extensive knowledge of the Bank's Transactional Processing platforms
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
- Bachelor’s degree/University degree or equivalent experience
- UAE Nationals only
Full Job Posting
Overview
- The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.
- The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities
- Perform short and long term forecasting analysis and standardized fraud analysis
- Make judgments based on practice and precedence, and work within guidelines, under general supervision
- Develop and maintain working knowledge of business/industry standards and practices
- Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
- Identify inconsistencies in data or results, and exchange information in a concise and logical way
- Impact the business directly through the quality of the tasks/services provided
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
- Would provide support to Fraud Detections, Transaction confirmation, Client callouts and dispute resolutions during contingencies
- Responsible and accountable in all FRMU activities relating to court cases, law enforcement cases, government relations and Central Bank of UAE reviews/report submissions
Qualifications
- Relevant experience in a related role
- Knowledge and previous experience in the Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Extensive knowledge of the Bank's Transactional Processing platforms
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor’s degree/University degree or equivalent experience
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