Fraud Control Senior Manager

Overview

Job Summary

Responsibilities

• Lead the identification, assessment, and documentation of fraud risks across all Miral operations, including procurement, contracting, finance, revenue, ticketing, warehousing, asset management, and vendor relationships
• Develop, maintain, and continuously improve a comprehensive fraud risk management framework, fraud risk register, and control library aligned with Miral’s governance strategy and UAE regulatory expectations
• Embed preventive controls into business processes, systems, and policies to minimize fraud exposure at source
• Integrate ADAA requirements, UAE Federal laws, and relevant local regulations into fraud control design and monitoring activities
• Leverage data analytics, continuous monitoring, and system-based controls to proactively identify anomalies, red flags, and emerging fraud risks
• Lead and oversee complex and sensitive fraud investigations, ensuring procedural fairness, evidence integrity, confidentiality, and compliance with UAE legal requirements
• Establish and manage a structured investigation methodology, including case intake, assessment, evidence gathering, interviews, documentation, and reporting
• Coordinate closely with relevant departments to ensure appropriate corrective, disciplinary, and remedial actions are implemented
• Prepare clear, defensible investigation reports with findings, root causes, financial impact assessments, and actionable recommendations for senior management
• Liaise, where required, with external regulators, law enforcement, forensic specialists, or legal advisors in line with company protocol
• Provide fraud risk oversight across procurement and contract lifecycle management, including tendering, evaluations, awards, variations, and payments
• Detect and prevent collusion, conflicts of interest, bid-rigging, kickbacks, and policy breaches involving employees or third parties
• Support the strengthening of third-party due diligence, vendor risk assessments, and conflict-of-interest declarations
• Oversee fraud risk monitoring within ticketing systems, revenue collection, cash handling, refunds, discounts, promotions, and access controls across attractions
• Conduct targeted reviews, surprise audits, and data-driven testing to identify revenue leakage, misuse of assets, or operational fraud
• Support operational teams in implementing practical, risk-based controls that balance fraud prevention with guest experience and efficiency
• Develop regular fraud risk reports and dashboards highlighting trends, case outcomes, and preventive measures
• Deliver fraud awareness and ethics training to employees and contractors
• Support governance team with fraud-related insights and improvement recommendations
• Promote a speak-up and whistleblowing culture, supporting confidential reporting mechanisms and non-retaliation principles
• Act as a trusted advisor to the business on ethical dilemmas, conflict-of-interest management, and fraud risk scenarios
• Benchmark Miral’s fraud framework against international best practices (e.g., ACFE, ISO 37001, COSO)
• Lead initiatives to enhance fraud detection maturity, including automation, analytics, and integration with ERP and ticketing systems
• Contribute to policy development, including fraud policy, investigation protocols, whistleblowing policy, and disciplinary frameworks

Qualifications

• Minimum 5 years of progressive experience in fraud control, investigations, compliance, internal audit, or risk management
• Bachelor’s degree in accounting, Finance, Forensic Audit, Law, or a related discipline
• Proven UAE experience with strong working knowledge of Abu Dhabi Accountability Authority (ADAA) requirements and UAE Federal Laws related to fraud, financial crime, and misconduct
• Experience operating in large, complex, or government/semi-government organizations