Fraud and Application Support Analyst - 18 month Fixed Term Contract

The Fraud and Applications Support Analyst is responsible for providing second line technical support to multiple customers across various regions. They will work across 20+ custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems. The Fraud and Applications Support Analyst is also responsible for operating various prevention schemes to identify and reduce fraud.

Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation.

Provide second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems.

Develop fraud reports, designed to identify instances of fraud.

Administer the daily fraud checklists. Review and analyse transactions to identify any cases of actual or suspected fraud.

Fully investigate any cases of actual or potential fraud.

Regularly review existing solutions and propose new solutions to improve processes to minimise the risk of fraud.

Liaise with other teams and external customers to prevent/capture fraud and administer hotlists.

Regularly review and where necessary amend support documents, ensuring they are up to date, comprehensible and available to other team members

Prepare service level agreement (SLA) reports on production services. This includes performance data collection, coordinating problem management system outputs, producing graphs as required for inclusion in the four weekly service reports

Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Skills knowledge and experience:

Solid experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL)

Experience of small to large scale transactional systems within a fraud/application support role

Competent user of MS, specifically Excel, Access, Outlook and Word

Experience of working with sensitive/confidential information

Experience of working with remote teams

Experience of Unix shell scripting, .Net, C#, ASP.Net programming

Experience of working as part of a 24/7 support team

Knowledge of ITSO smart ticketing

Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations

Experience of working in a fraud prevention/fraud analysis role

Good understanding of payment processing and fraud prevention processes

Experience of working in a DevOps role/environment

BA/BSc in IT or other related discipline or equivalent experience

ITIL foundation or higher

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