Franchise Development Representative

Serve as the initial point of contact for prospective franchise candidates across one or more brands, responding to inbound inquiries and proactively reengaging older or inactive leads.

Conduct introductory calls, informational webinars, candidate screening, and initial qualification based on financial readiness, business goals, geographic interests, timing, and overall alignment.

Provide candidates with approved brand information, investment requirements, development process overviews, and clear guidance regarding expectations and next steps.

Guide qualified candidates through franchise applications, financial documentation, FDD delivery and receipt acknowledgment, and other required early-stage activities.

Coordinate candidate meetings, follow-up calls, Discovery Days, and introductions to senior Franchise Development leaders, ensuring complete and seamless handoffs.

Maintain accurate CRM records, manage candidate follow-up, monitor pipeline progression, identify stalled opportunities, and report on top-of-funnel activity and conversion performance.

Conduct all development activities in accordance with approved brand standards, company procedures, confidentiality requirements, and applicable FTC, TCPA, CAN-SPAM, and FDD processes.

Escalate potential compliance concerns, candidate delays, documentation issues, buyer-readiness concerns, or unusual circumstances to Franchise Development leadership.

Collaborate with Franchise Development, Marketing, Operations, and other internal teams while supporting lead-generation initiatives, trade shows, conferences, Discovery Days, brand events, and special projects as needed.