Forward Deployed Solution Engineer – Applied AI FDE

Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI

Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments

Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements

Shape developer experience by sharing feedback with platform and product teams

Deliver Production - ready solution in agile end-to-end sprints

Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components

Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed

Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers

Influence platform: inform product strategy through field-tested insights and extensible code

What Success Looks Like:

Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments

Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects

Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives

Velocity and precision: You move fast without breaking things—shaping resilient, secure systems in high-stakes contexts

Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

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We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

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