Forward Deployed Operations Manager

Own complex customer and operational problems from diagnosis through resolution

Work directly with enterprise customers to understand their workflows, challenges, and goals

Build relationships with customer stakeholders ranging from frontline operators to VP and Director-level leaders

Diagnose problems by combining customer conversations, operational context, data, and system behavior

Break ambiguous problems into clear workstreams, priorities, owners, and timelines

Lead complex customer implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG

Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution

Coordinate across Product, Engineering, Operations, and customer teams to remove blockers and keep critical initiatives moving

Manage expectations and communicate clearly when timelines, priorities, or solutions change

Identify recurring operational and customer problems and turn those insights into improvements to our product and processes

Build new processes or approaches when existing ones aren't sufficient to solve the problem

Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward

2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or a similar problem-solving role

Experience working directly with customers or clients, particularly in complex or high-stakes situations

Strong structured problem-solving skills. You can take an ambiguous problem, figure out what matters, and create a path forward

Strong analytical skills and comfort using data to investigate problems and make decisions

Excellent communication skills and the ability to work effectively with both senior executives and frontline operators

Strong stakeholder management skills and the ability to influence teams without direct authority

Highly organized and comfortable managing multiple workstreams, priorities, and stakeholders simultaneously

A strong sense of ownership. You care about the ultimate outcome, not just completing your assigned tasks

Curious and resourceful. You're comfortable learning new systems, processes, and industries quickly

Persistent when things get messy. You don't give up when the first solution doesn't work

Comfortable getting into the weeds. You'll need to understand operational details, systems, data, and processes to solve many of the problems you'll encounter

Consulting backgrounds are a particularly strong fit , especially candidates who have experience working with complex clients, structuring ambiguous problems, and driving cross-functional projects. We're also open to candidates from operations, implementation, product, program management, and other backgrounds with the same core skill set.

We're looking for people who are ready to move beyond simply identifying problems or making recommendations. You want to be the person responsible for making the solution work.

At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job.

Our process is designed around that:

Preliminary Screen

Case Study

Case Study Interview

Hiring Manager Interview

Culture Interview

Reference Check

Offer!

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