Forward Deployed Engineer

Customers reach production with measurable outcomes and trust the system because the launch was rigorous. Each deployment makes the platform easier to deploy the next time.

You own execution of scoped POCs, customer integrations, evaluation, deployment, UAT, and controlled production rollout. Solutions Engineering leads pre-sale discovery and POC design. Agree scope, access owners, scoring criteria, dependencies, and the commercial path before delivery begins. Hand operational scope, baselines, known issues, and customer commitments to Customer Success after launch.

Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work includes customer-support automation and document and order workflows, with configurable levels of autonomy and human review.

We are also building account-intelligence capabilities that connect customer signals across systems. You will help turn hands-on enterprise delivery into more repeatable software, stronger evaluation, and easier deployment.

We are a small team with broad individual ownership. We value first-principles thinking, direct communication, thoughtful use of AI tools, and evidence of customer impact. You will work closely with founders and colleagues across product, engineering, and customer delivery.