Forward Deployed Engineer, AI Solutions (Night Shift)

About the Role

Key Responsibilities

• AI Agent Implementation & Prompt Engineering
• Design, build, and optimize AI agents using advanced prompt engineering techniques.
• Create structured workflows and decision trees that guide AI agent behavior.
• Use LLMs such as GPT-4o, Gemini, Claude, Llama etc., to build, test, and refine agents.
• Implement function-calling / tool-calling capability within prompts using simple UI builders.
• Configure constraints and guardrails to reduce hallucinations and ensure reliable outputs.
• Customer-Facing Implementation
• Work directly with customers to understand business needs, use cases, workflows, and integration requirements.
• Translate customer requirements into technical implementation plans.
• Assist in onboarding, deployment, and testing of AI solutions for customer environments.
• Provide ongoing optimization and support to ensure solution adoption and success.
• Workflow & Integration Management
• Build, maintain, and optimize automation workflows using platform workflow builders.
• Integrate agents with customer tools, APIs, CRMs, or communication platforms where needed.
• Troubleshoot workflow, configuration, or data issues during implementation.
• Conversation & Experience Design
• Create high-quality conversation flows for AI agents, ensuring clarity, tone, and brand alignment.
• Apply AI conversation design principles to improve user satisfaction and agent performance.
• Technical Skills & Development
• Use basic Python for data handling, API interactions, testing, or workflow extensions.
• Work with GenAI technologies, SaaS tools, and no-code/low-code integration platforms.
• Perform evaluation and tuning of AI prompts, workflows, and agent performance.
• Cross-functional Collaboration & Documentation
• Work with product teams to relay customer feedback and improve platform features.
• Maintain clear documentation for workflows, prompts, integrations, and customer implementations.
• Train customers and internal teams on product capabilities and best practices

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field.
• 1+ years of experience in AI product implementation, customer success engineering, or technical support roles.
• Prior experience supporting US based customers strongly preferred
• Excellent spoken and written English , with the ability to clearly explain technical and AI-driven processes to non-technical audiences .
• Comfortable leading customer discussions, gathering requirements, and explaining issues, solutions, and next steps with clarity and confidence.
• Strong hands-on experience with LLMs (GPT-4o, Gemini, Claude, etc.) for building agents and prompts.
• Solid understanding of Generative AI concepts, prompt engineering, and workflow design .
• Basic knowledge of Python , APIs, and SaaS tools.
• Experience in customer support / onboarding / technical implementation .
• Ability to manage hallucinations, constraints, and safe AI output design.
• Experience with workflow builders and no-code automation platforms.
• Good analytical, problem-solving, and debugging skills.
• Willingness to work night shifts to collaborate with global teams or customers.

Preferred (Nice-to-Have) Skills

• Knowledge of vector databases, embeddings, or RAG workflows .
• Experience with API-based integrations .
• Familiarity with enterprise customer environments (CRM, CX platforms, VoIP, ticketing tools) .
• Understanding of AI evaluation frameworks (test cases, scoring, prompt iteration).
• Exposure to Nextiva products or any communication/CX platforms is a plus.

What We Offer

• Opportunity to work on cutting-edge GenAI implementations for global customers.
• Growth path into AI Solutions Engineering, Product Specialist, or Customer Success Leadership roles.
• Collaborative global team environment with high ownership and autonomy.
• Nextiva DNA (Core Competencies)
• Nextiva’s most successful team members share common traits and behaviors:
• Drives Results : Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards