Food and Beverage Associate - Barista
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Key skills for this role
About the Role
Miral Experiences seeks a Food and Beverage Associate - Barista for teamLab Phenomena Abu Dhabi. The role involves delivering exceptional guest service, upselling, maintaining cleanliness, and upholding safety standards.
Key Skills for This Role
Responsibilities
- Greet guests warmly and provide personalized service
- Upsell beverage selections and complementary offerings
- Relay food orders accurately to the kitchen
- Handle guest inquiries and resolve complaints
- Operate cash registers and ensure accurate transactions
- Conduct pre shift and post shift cleaning routines
- Comply with HSE and HACCP standards
- Manage waitlists and optimize table turnover
Requirements
- High School Diploma or equivalent
- Minimum 1 year of experience in food and beverage service
- Strong interpersonal and communication skills
- Cash handling and POS system experience
Full Job Posting
Job Summary
- Drive exceptional guest satisfaction by delivering outstanding food and beverage service in a fast paced, high service environment. Ensure a clean, safe dining experience while proactively providing menu recommendations, upselling, and maintaining a welcoming atmosphere.
Responsibilities
- Greets guests warmly and professionally, ensuring a personalized welcome and table setup as per standard procedures.
- Actively listens to guest requests and provides attentive, culturally sensitive service throughout dining experiences.
- Upsells beverage selections pre and post meal, along with complementary sides or special offerings aligned with company promotions.
- Relays food orders swiftly and accurately to the kitchen while adhering to sequence protocols for prompt guest satisfaction.
- Handles guest inquiries about the menu with expertise, offering tailored recommendations based on dining trends and preferences.
- Resolves guest complaints courteously, applying guest recovery solutions in line with company policies to ensure positive resolution.
- Manages and operates cash registers (POS systems) professionally, ensuring accurate transactions and cash reconciliation per company standards.
- Conducts pre shift opening and post shift closing routines meticulously, maintaining outlet cleanliness and readiness.
- Implements standardized housekeeping practices, including restocking condiments, sanitizing equipment, and mopping floors.
- Complies with Health, Safety, and Environmental (HSE) standards, adhering to HACCP protocols and emergency procedures.
- Successfully completes essential food safety training and participates in annual certification to uphold industry regulations.
- Collaborates with the warehouse team to ensure efficient stock restocking and inventory management as required.
Qualifications
- High School Diploma or equivalent as a minimum educational requirement.
- Minimum of 1 year of demonstrated experience in food and beverage service, preferably in a hospitality setting.
- Strong interpersonal and communication skills with a passion for customer service and guest relations.
- Keen attention to detail, particularly in food safety, hygiene, and financial transaction accuracy.
- Proven ability to work in a team oriented environment with a proactive, service driven attitude.
- Cash handling expertise with prior POS system operation experience.
- Experience in suggestive selling or menu driven sales techniques.
- Commitment to upholding company standards, values, and standard operating procedures rigorously.
- Capacity to maintain physical endurance in a fast paced, standing environment.
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