Food and Beverage Associate

Overview

Job Summary

Guest Engagement & Service Excellence

• Actively engage each guest with personalized service, attentively listening to their preferences while following company’s greetings and seating protocols.
• Assist in menu selection by answering product-related inquiries and making informed suggestions to enhance dining experiences with strategic wine, drink, and side-order pairings.
• Process all dining orders efficiently with precision, ensuring accurate kitchen communication and timely delivery of multi-course meals according to local Standard Operating Procedures.
• Manage restaurant operations by conducting thorough opening and closing routines, strictly adhering to pre-set company standards to ensure a flawless shift transition.
• Execute standardized serving techniques for all menu offerings, from plating to beverage presentation, in compliance with operational guidelines.
• Function as a designated host to warmly introduce staff to table guests and facilitate smooth service transitions.
• Address guest concerns promptly with professionalism—implementing recovery solutions in alignment with company policies to maintain guest retention and satisfaction.

Operational Excellence

• Maintain pristine restaurant environments through meticulous housekeeping, conducting regular equipment maintenance, and restocking supplies as per standard protocols.
• Coordinate with the warehouse to ensure timely stock deliveries while verifying inventory accuracy at all times.
• Engage customers dynamically with promotional offers, fostering an inviting atmosphere that drives revenue and guest loyalty through upselling initiatives.
• Oversee seating arrangements efficiently, executing waiting lists and providing menu assistance to optimize table turnover while respecting operational capacity limits.
• Prioritize food safety and hygiene by strictly complying with HACCP guidelines and maintaining impeccable safety standards throughout all service and cleaning tasks.
• Implement company’s lost & found procedures to resolve guest and staff-related items professionally.

Financial & Procedural Integrity

• Ensure meticulous cash handling, adhering to POS and wristband procedures to minimize discrepancies and uphold financial integrity during all transactions.
• Maintain cash register operations with exacting attention, organizing receipts and replenishing supplies according to established protocols while balancing daily floats accurately.
• Submit accurate daily sales reports to cash control and comply with company policies on overages and shortages with full transparency.
• Utilize machinery and hazardous materials only upon completing designated training—strictly following operational guidelines to prevent safety hazards.
• Support additional outlet duties beyond core responsibilities—assisting with tasks such as cleaning, merchandising, and training to enhance overall team effectiveness.

Essential

• High School Diploma or equivalent
• Certified Essential Food Safety Training or relevant equivalent qualification
• Proven minimum 1 year of experience in food and beverage service roles
• Strong expertise in customer service with a keen eye for attention to detail
• Proficient communication skills with the ability to relay information clearly in fast-paced environments
• Capability to work collaboratively in high-pressure team settings, demonstrating effective teamwork and adaptability
• Positive, proactive attitude with a commitment to continuous learning and service excellence
• Proven experience in secure cash handling and POS operations, including shift balancing and financial compliance
• Knowledge of upselling techniques to enhance guest experience and revenue generation
• Broad understanding of food and beverage products to effectively support suggestions and promotions
• Strong adherence to company processes and the capability to follow written and verbal instructions accurately

Desirable

• Bachelor’s Degree or Higher Diploma in Hospitality Management or a related field
• Experience in a high-end food and beverage environment, specifically in a 4* or 5* hotel
• Minimum 2 years in food and beverage service, demonstrating advanced proficiency in the field
• Prior banquet or event coordination role within the hospitality sector
• Fluency in both English and Arabic to cater to a diverse guest base and enhance service delivery

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