FM L2 Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
About the Role
The FM L2 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge.
Full Job Posting
Responsibilities
- Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.
- Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.
- Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
- Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
- Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
- - Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management. - Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations. - Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers. - Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations. - Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
Qualifications
- Must-have skills:
- Bachelor's degree or equivalent, with at least 4 years of experience.
- Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
- Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
- Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
- Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.
- Good - To - Have skill:
- Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
- Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
- Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
- Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation
- Must-have skills: - Bachelor's degree or equivalent, with at least 4 years of experience. - Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management. - Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence. - Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning. Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams. Good - To - Have skill: - Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching. - Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management. - Experience with service monitoring, KPI/performance analysis, and preventive maintenance. - Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation
About Nokia
Nokia is a Finnish multinational technology company specializing in telecommunications infrastructure, software, and licensing. It provides network equipment and services for mobile, fixed, and cloud networks to communications service providers and enterprises worldwide.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nokia
SoC Physical Design Engineer
, IND
SoC Physical Design Engineer will work on cutting edge ASIC implementation for Network Infrastructure Optical Network group.
Optical Networks Market Insights Manager
, CAN
Supports business leadership through the coordination and execution of strategic initiatives, customer engagements, industry events, leadership forums, and business reviews. Drives governance, action tracking, stakeholde
Distinguished Engineer
, USA
Join Nokia's advanced photonics and semiconductor design team, developing next-generation analog ICs for high-speed optical communication systems. In this role, you will design and lead development of high speed Transmit
Optical Networks Market Growth Manager
, CAN
Supports business growth through market research, lead generation, and opportunity identification. Analyzes market trends, customer segments, and competitive insights to develop actionable recommendations, identify high-
SoC Physical Design Engineer
Ahmedabad, IND
Sr. Electrical-Optical Test Development Engineer
Allentown, USA
Sr. Product Test Capability Engineer
Allentown, USA
Optical Test Development Engineer
Allentown, USA
SoC Physical Design Engineer
, IND
Optical Networks Market Insights Manager
, CAN
Distinguished Engineer
, USA
Optical Networks Market Growth Manager
, CAN