Floor Supervisor
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Key skills for this role
About the Role
Seeking a Floor Supervisor for a luxury French café brand in Dubai. The role involves coordinating daily shift operations, mentoring service staff, and ensuring a high-touch luxury guest experience.
Key Skills for This Role
Responsibilities
- Supervise the front of house team during shifts to ensure smooth service flow, proper table rotations, and strict adherence to luxury service protocols
- Maintain a strong presence on the floor, engaging with guests, handling feedback professionally, and resolving any issues swiftly
- Support the onboarding and continuous training of waitstaff, ensuring deep knowledge of the menu, ingredients, and brand standards
- Oversee the opening, closing, and side station setups, ensuring the venue remains immaculately presented according to global luxury brand guidelines
Requirements
- Experience in supervising front of house operations in a luxury hospitality environment
- Strong leadership and team management skills
- Excellent guest relations and problem solving abilities
- Knowledge of luxury service protocols and brand standards
Full Job Posting
The Role
- As a Floor Supervisor, you will play a pivotal role in coordinating daily shift operations, mentoring service staff, and ensuring guests receive a seamless, high touch luxury experience.
- You will act as the bridge between the team and management, always maintaining impeccable brand standards on the floor.
Key Responsibilities
- Operational Leadership: Supervise the front of house team during shifts to ensure smooth service flow, proper table rotations, and strict adherence to luxury service protocols.
- Guest Relations: Maintain a strong presence on the floor, engaging with guests, handling feedback professionally, and resolving any issues swiftly to guarantee complete satisfaction.
- Staff Training & Development: Support the onboarding and continuous training of waitstaff, ensuring the team possesses deep knowledge of the menu, ingredients, and brand standards.
- Quality Control: Oversee the opening, closing, and side station setups, ensuring the venue remains immaculately presented according to global luxury brand guidelines.
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