Flight Dispatcher

Document irregular operations and participate in Safety Management System (SMS) reporting processes

Collaborate with internal engineering, product, and operations teams to improve workflows and system performance

Contribute to continuous improvement initiatives within the dispatch organization

Irregular Operations & Emergency Response

Support flight crews during diversions, emergencies, and other irregular operations

Execute established escalation procedures and communication protocols

Serve as a central coordination point for time-critical operational decision-making

Ensure operational incidents are documented appropriately within SMS processes

Work Environment

Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays

Collaborate across distributed operational teams using digital communication and dispatch tools

Participate in recurrent dispatcher training, certification programs, and safety initiatives

Work within a highly collaborative, technology-forward operational culture

Basic Qualifications

FAA Aircraft Dispatcher Certificate (required)

Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations

Strong situational awareness and decision-making skills in time-sensitive operational environments

Ability to work flexible schedules, including weekends and holidays

Proficiency with modern dispatch systems, operational software, and digital collaboration tools

Excellent written and verbal communication skills

Preferred Qualifications

Experience supporting international and complex flight operations

Familiarity with ETOPS, oceanic operations, and international permit coordination

Knowledge of SMS reporting processes and operational risk management

Experience in technology-enabled or digital-first operational environments

Pilot or aviation enthusiast