Fixed Operations (Service & Parts) Manager

Grow retail and wholesale parts sales

Optimize inventory investment and turns

Improve fill rate and parts availability

Implement structured upsell strategies (Good / Better / Best)

Deliver industry-leading uptime and turnaround times

Resolve escalated customer issues quickly and professionally

Build long-term customer relationships through service excellence

Lead, coach, and develop Parts and Service teams

Recruit and retain top technicians and parts professionals

Drive accountability and performance culture

Standardize processes across locations

Improve efficiency, workflow, and cycle time

Leverage systems and data to drive decisions

Ensure accurate and timely warranty recovery

Maintain compliance with OEM and safety standards

Proven leadership experience in a heavy equipment, truck, or agriculture dealership

Strong understanding of parts and service operations

Track record of driving profitability and operational performance

Financial acumen with experience managing budgets and KPIs

Ability to lead teams and build a high-performance culture

Process-driven with a focus on execution and results

100%+ absorption achieved and sustained

Increased parts and service revenue

Improved technician productivity and shop efficiency

Strong customer retention and satisfaction

A disciplined, high-performing team

Established, respected dealership with strong market presence

Growth-focused organization with expansion opportunities

Leadership role with real impact on business performance

Competitive compensation and performance incentives

If you are ready to take ownership of a critical part of the business and drive real results, we want to hear from you.