Fireplace Field Technician

Fireside Hearth and Home (FHH) is looking to add a Fireplace Field Technician in Knoxville TN.

Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company .

Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA .

Check us out at www.fireside.com .

We are currently seeking a Service Technician to provide professional in-home service calls on fireplaces, inserts, stoves, and facings.

• Use diagnostic tools to diagnose and repair fireplace components to resolve operating problems according to manufacturer’s specifications (including and not limited to ignition systems, gas pressures, venting, mechanical, and house pressure).
• Initiate fireplace startups and perform homeowner orientations.
• Learn Fireside’s product line to sell after-market service parts, products, and accessories to consumers.
• Effectively communicate with customers to ensure services are completed and meet quality standards.
• Follow all company Safety standards and procedures.

• No experience repairing fireplaces required – you will work with an experienced technician to learn on the job .
• Candidates must have experience working with hand and power tools, be mechanically inclined, and possess excellent customer service skills.
• HVAC or electrical knowledge is a plus.
• Candidates must be able to lift 50+ lbs.
• High School Diploma or equivalent.
• You must be 18 years of age, have a valid driver's license and meet our driving standards.
• Tablet/Computer experience.

What is in it for you?

• Competitive compensation with opportunities for growth