Financial Lines Claims Lead
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Key skills for this role
About the Role
Aviva is seeking a Financial Lines Claims Lead to provide strategic oversight and technical excellence for the Financial Lines claims portfolio, including D&O, E&O, EPL, and Cyber.
Key Skills for This Role
Responsibilities
- Provide strategic direction and oversight for the Financial Lines claims portfolio, including severity management and reserving adequacy
- Own portfolio performance of Financial Lines claims, identifying trends, emerging risks, and opportunities to improve loss outcomes
- Influence underwriting appetite and policy wording enhancements through claims insights
- Guide others on the handling of the most complex, high value, and politically sensitive claims
- Provide final authority on coverage positions, litigation strategy, and settlements
- Act as escalation point for difficult broker/client situations and reputational risk matters
- Set and maintain best in class claims handling standards across Financial Lines
- Lead technical training, thought leadership, and continuous improvement initiatives
- Serve as a senior claims contact for key brokers, clients, reinsurers, and legal partners
- Coach and develop a team of Casualty claims professionals
Requirements
- Post Secondary Education, CIP and FCIP strongly preferred
- Minimum 10 15 years’ experience specializing in the adjudication of complex Commercial and Financial Institution Directors & Officers claims
- Extensive knowledge of Financial Lines insurance products, claims handling best practices and the investigation and litigation processes
- Strong expertise in policy interpretation and coverage analysis
- Demonstrated success in coaching, mentoring, and developing team members
- Experience preparing and communicating written coverage positions
- Excellent analytical, decision making, and communication skills
Full Job Posting
The opportunity
- The Financial Lines Claims Lead is a senior leadership role responsible for the strategic oversight, technical excellence, thought leadership on emerging trends and operational performance of the Financial Lines claims portfolio.
- This role will be accountable for handling complex and high severity claims across D&O, E&O, EPL, Fiduciary, Crime, Cyber and other future Financial Lines products.
What you’ll do
- Provide strategic direction and oversight for the Financial Lines claims portfolio, including severity management and reserving adequacy.
- Own portfolio performance of Financial Lines claims, identifying trends, emerging risks, and opportunities to improve loss outcomes.
- Influence underwriting appetite before losses materially impact portfolio profitability, policy wording enhancements, and product development through claims insights and data.
- Guides others on the handling of the most complex, high value, and politically sensitive claims.
- Provide final authority to Casualty Claims Adjusters or escalation level direction on coverage positions, litigation strategy, and settlements.
- Act as escalation point for difficult broker/client situations and reputational risk matters.
- Set and maintain best in class claims handling standards across Financial Lines.
- Ensure consistency in policy interpretation, reserving practices, and coverage analysis.
- Lead technical training, thought leadership, and continuous improvement initiatives.
- Serve as a senior claims contact for key brokers, clients, reinsurers, and legal partners.
- Direct litigation strategy on significant or precedent setting matters.
- Drive financial discipline across indemnity and expense management.
What you’ll bring
- Post Secondary Education, CIP and FCIP strongly preferred.
- Minimum 10 15 years’ experience specializing in the adjudication of complex Commercial and Financial Institution Directors & Officers claims.
- Extensive knowledge of Financial Lines insurance products, claims handling best practices and the investigation and litigation processes.
- Strong expertise in policy interpretation and coverage analysis.
- Demonstrated success in coaching, mentoring, and developing team members.
- Experience preparing and communicating written coverage positions.
- Excellent analytical, decision making, and communication skills.
What you’ll get
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
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