Financial Aid Advisor (Federal Programs)

• Collaborate with the Senior Assistant Director and Senior Associate Director to ensure the federal financial aid process is seamless and student - centered.
• Maintain a working knowledge of federal and state financial aid regulations and University policies.
• Monitor document management workflows to ensure compliance with federal requirements.
• Assist with the timely processing, reconciliation, and reporting of the Federal Pell Grant program.
• Manage the federal TEACH Grant program, including reconciliation and required reporting.
• Support administration of the University’s Course Program of Study (CPOS) process and related aid impacts.

• Review and complete federal verification cases for new first - year students, ensuring accuracy and regulatory compliance.
• Package financial aid for transfer students admitted for the spring semester.
• Exercise strong attention to detail and accountability when reviewing documentation and determining aid eligibility.

• Evaluate and apply Professional Judgment for students with special circumstances in accordance with federal guidelines.
• Support the equitable delivery of financial aid by accurately assessing individual student financial situations.

• Provide individualized financial aid counseling to students and families, including guidance on aid programs and verification requirements.
• Serve as Counselor of the Day and provide backup support for the Student Financial Services Center.
• Deliver professional, responsive service to students, families, alumni, and external partners.

• Utilize data to identify opportunities for operational improvement and increased student engagement.
• Partner with Enrollment and other University departments to support holistic student success.
• Conduct financial aid presentations, workshops, and virtual sessions on financial aid topics and financial literacy.
• Represent Student Financial Services at recruitment and onboarding events, including Open House and Accepted Student Day (evenings and weekends required).

• Perform other duties as assigned in support of departmental and institutional goals.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Assist with managing student workers

This job description is not exhaustive and may include additional responsibilities as assigned.

Duties, responsibilities, and activities may change at any time, with or without notice.

Ability to learn and apply federal, state regulations and university policies in support of the timely delivery of federal student aid.

Ability to work independently and collaboratively in a fast-paced environment.

Excellent attention to detail, multitasking, and prioritization skills.

Ability to manage complex conversations and resolve escalated concerns with empathy and professionalism.

Effective communication and presentation skills (in-person and virtual) Required Education and Experience: Bachelor’s degree.

with Microsoft Office Suite.

Preferred Education and Experience: Experience with Ellucian Banner.

Prior experience in higher education Additional Eligibility Qualifications Must be qualified to access Federal Student Aid systems

• Ability to learn and apply federal, state regulations and university policies in support of the timely delivery of federal student aid.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent attention to detail, multitasking, and prioritization skills.
• Ability to manage complex conversations and resolve escalated concerns with empathy and professionalism.
• Effective communication and presentation skills (in-person and virtual)

• Bachelor’s degree.
• Experience with Microsoft Office Suite.

• Experience with Ellucian Banner.
• Prior experience in higher education

• Must be qualified to access Federal Student Aid systems

Work Environment Professional office environment.

Role requires routinely uses a computer, standard office equipment such as copiers, phones/voice mail, fax, scanner, printers, etc.

This individual is routinely exposed to indoor environment with moderate noise level and on occasion may need to work outside.

The job is an on-campus position but must be prepared to work remotely if needed and must have access to Wi-Fi, laptop, and a cell phone.

Physical Demands While performing the duties of this job, the employee is routinely required to sit, stand, and move about, to carry work, reach with hands and arms, climb stairs, communicate, and hear.

The employee must occasionally lift or move up to 25 lbs.

Specific vision abilities required by the employee include close vision, distance vision, color vision, depth perception, the ability to adjust focus and all-day use of a computer.

Employee frequently exercises flexibility (ability to shift from one task to another).

Employees routinely work within time constraints and maintain attentiveness intensity.

Employees are frequently involved in social interactions that require oral and written communication.

Employees are required to hear conversations in moderate noise environments.

Position Type/Expected Hours of Work Full-time, Monday - Friday 8:30 a.m. - 4:30 p.m.

Some evening and weekend work required for enrollment events.

Travel This is an on-campus position and requires daily travel to campus, occasional travel to other locations for presentations and training.

• Professional office environment.
• Role requires routinely uses a computer, standard office equipment such as copiers, phones/voice mail, fax, scanner, printers, etc.
• This individual is routinely exposed to indoor environment with moderate noise level and on occasion may need to work outside.
• The job is an on-campus position but must be prepared to work remotely if needed and must have access to Wi-Fi, laptop, and a cell phone.

While performing the duties of this job, the employee is routinely required to sit, stand, and move about, to carry work, reach with hands and arms, climb stairs, communicate, and hear.

The employee must occasionally lift or move up to 25 lbs.

Specific vision abilities required by the employee include close vision, distance vision, color vision, depth perception, the ability to adjust focus and all-day use of a computer.

Employee frequently exercises flexibility (ability to shift from one task to another).

Employees routinely work within time constraints and maintain attentiveness intensity.

Employees are frequently involved in social interactions that require oral and written communication.

Employees are required to hear conversations in moderate noise environments.

Full-time, Monday - Friday 8:30 a.m. - 4:30 p.m.

Some evening and weekend work required for enrollment events.

This is an on-campus position and requires daily travel to campus, occasional travel to other locations for presentations and training.

St.

John’s offers an extremely comprehensive benefits program to meet the diverse needs of our workforce.

Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, employees can also enjoy St.

John’s performing arts, libraries, bookstore, dining facilities, campus recreation, and sporting events.